Diabetes UK

The challenge

In a world where users engage heavily with information on social platforms, Diabetes UK aimed to deliver a solution for learning that met user expectations. As many ‘out of the box’ solutions were more focused on delivering learning to specialist audiences, the team ran a detailed discovery process to enable them to create an experience users would want to engage with across the course of their diabetes journey. 

The lack of ‘out of the box’ solutions had resulted in a complex solution being recommended and Diabetes UK were keen to check the strengths and weaknesses of that solution, review whether any part of the project process could be improved, and establish clear next steps. 

Our approach

The discovery phase for this work had been detailed and a large amount of documentation produced, the end result of which was a recommendation for a technically complex build involving significant customisation. 

We focused our research by identifying the key moments in the discovery phase – the requirements, scope of work, technical analysis, ITT and proposed solution. We reviewed 45 documents in detail and then, based on findings, conducted structured interviews with the projects key team members. 

We combined our project analysis experience with senior technical consultancy to focus on analysing the technical decisions that had been made and clarified any challenges they might present over the medium. 

The results

This approach led to a more detailed analysis of the costs and risks of moving forward with the recommended route and provided Diabetes UK with a clear analysis on which to base their decisions. In addition, we outlined a framework for next steps based on the outcome of those decisions.