Our digital services
We specialise in delivering digital strategy, user research and product development to help charities and non-profits improve their digital services.
Digital strategy
Our digital strategy model is tailored to the unique challenges of delivering programmes of change in charity, membership and healthcare organisations. We focus on creating digital strategies that help you target the ‘sweet spot’ between your organisation’s aims and your users’ goals.
Project delivery and recovery
Digital projects can be challenging, even for the best teams. We step in when projects become stalled, complex, or need expert guidance, creating clear, actionable plans to get them back on track. Whether it’s a rebrand, merger, transformation programme or agency challenge, we provide the structure and support needed to deliver successfully.
Product strategy
Whether developing or enhancing mobile applications, or exploring eHealth opportunities, our product strategies are built around your organisational goals and users’ needs.
Content and engagement
From planning to execution, we can help you create everything from content strategies to digital engagement plans. Our tailored approach will help you to create content that connects with your audience and helps you to stand out.
User research, experience and design
We gather the right insights to shape strategy, design and digital decisions, ensuring your user experience meets audience needs. Our research is never off the shelf—we work with you to identify the insights that matter and tailor our approach to drive your project forward.
Digital innovation
A challenge for innovation in the third sector is that trialling cutting-edge solutions can seem like a risky use of charity funds. We have developed a range of low-cost approaches and used them with some of the UK’s most innovative charities. We apply techniques from design sprints, service design and lean product development.
Digital and data health check
We conduct a comprehensive assessment of your digital presence, identifying strengths, weaknesses and untapped opportunities. We evaluate everything from technical risks and team structure to how your resources align with your ambitions, providing you with a clear, prioritised plan for moving forward.